What is the Moglins Kickstarter?
The Moglin Kickstarter is a project to fund our new line of Moglin Plushies! We have the six main story Moglins and a new line of six Legendary Moglins. Read more about the Kickstarter here - https://www.kickstarter.com/projects/artix/adventurequesttm-moglin-plushies.
Last updated: August 14, 2018 08:34
What are the rewards being offered?
There are 13 amazing rewards being offered, check out the Kickstarter for more information!
https://www.kickstarter.com/projects/artix/adventurequesttm-moglin-plushies#rewards
Last updated: October 11, 2018 13:33
How long was the initial Kickstarter available?
The Kickstarter was live for 33 days starting on August 14, 2018 until September 16th, 2018!
Last updated: October 11, 2018 13:28
When will my physical items ship?
Each reward lists an estimated time the reward will be finished and be shipped to you!
Last updated: August 14, 2018 08:34
What if I change my address between now and the ship date?
We will allow address changes up to two weeks before we ship. Do not worry, we will send you reminders through kickstarter.
Last updated: August 14, 2018 11:11
Will there be any other ways to get the Master of Moglins Class in AQWorlds?
Yes - if you buy all 12 moglin plushies from HeroMart as they release, you will get the Master of Moglins class, with its own unique art that is different from the Kickstarter version.
Last updated: August 14, 2018 11:11
I can’t pledge to the Kickstarter, is there any other way to get the Moglin plushies?
Yes! HeroMart.com will also be selling them once all Kickstarter pledges have been fulfilled and they are shipped to the Underground Lab! This may not be until early next year.
Last updated: August 14, 2018 11:11
Can I split a pledge with a friend or family member?
We are sorry, only one buyer to a pledge - we definitely don’t want there to be any issues, such as fighting over rewards!
Last updated: August 14, 2018 11:11
What if I change my mind and want a refund?
Please feel free to contact us at support.artix.com for refunds or payment issues.
Here is Kickstarter support page for managing your pledge - https://help.kickstarter.com/hc/en-us/articles/115005133013-Can-I-cancel-a-pledge-. Please note, you can only cancel a pledge while the project is live.
Last updated: October 18, 2018 13:18
I am having a problem with my purchase, how do I get help?
Here is Kickstarter’s support page for troubleshooting a payment issue: - https://help.kickstarter.com/hc/en-us/articles/115005133293-A-project-I-m-backing-just-succeeded-and-my-pledge-was-declined-What-do-I-do-.
Last updated: August 14, 2018 11:11
How do I get my digital items?
Each reward will have the digital code distributed once your payment has been approved!
Last updated: October 11, 2018 14:09
What if I have more Kickstarter specific questions or issues?
You can visit their support page here - https://help.kickstarter.com.
Last updated: August 14, 2018 11:11
What if I need help with a specific related Artix question or issue with the Moglins or the games?
You can visit the Artix Support Help Center for more information about our games or you can contact Artix Support directly about any other game or issue via their direct Contact Form. Then you can choose the Game/Dept you need help with.
www.artix.com/contact
Last updated: August 14, 2018 11:11
I pledged through BackerKit. Will I receive the same rewards as people who backed through the original campaign?
Yes. You will receive the rewards that are listed in your selected pledge and any of the stretch goal rewards that your pledge amount qualifies for.
Last updated: October 12, 2018 07:38
Greetings and salutations Moglin Backer! Be sure to get the latest news posts about your Moglins through my regular update posts on Kickstarter. Your Moglins are getting ready for the boat ride across the ocean! https://www.kickstarter.com/projects/artix/adventurequesttm-moglin-plushies/updates Your digital pet rewards are now available across our games. Also! You just got a bonus 8-Bit BackerKit Moglin pet in AdventureQuest Worlds. Just take a peek in your collection... he's already there :D Battle on! Artix, Stryche, Glisel, and your friends at AE
Last Updated At: 04/19/19 | See Kickstarter UpdateWhat is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.